“We stole that from you.”
Publishers say that to each other a lot during the Facebook Journalism Project’s Accelerator Program, admitting they “stole” or copied another publisher’s strategies to benefit their own newsroom’s business — and it’s always said (and received) with gratitude and applause.
To that end, we’re sharing how the 14 metro newspapers that participated in the Subscription Acquisition Accelerator converted more readers to paying subscribers.
These are ideas you can steal to jumpstart your own subscription business.
But first, a little context: These results come from the first subscriptions class offered through the Facebook Accelerator Program, which you can learn more about here.
During the program’s first three months, these 14 publishers learned innovative ways to increase subscriptions through in-person group gatherings, 1-on-1 work with coaches, webinars, and Slack discussions. After the training period, each participant received a $200,000 grant to implement strategies learned during the program.
The course was led by Accelerator executive director Tim Griggs, a former New York Times and Texas Tribune executive and leading digital media consultant. Coaches were Yasmin Namini, a former New York Times chief consumer officer, and Matt Skibinski, the Lenfest Institute’s reader revenue specialist. The Lenfest Institute for Journalism administered the grants, funded by Facebook, and published lessons from the in-person sessions.
Now, six months after receiving grants to execute their projects, the 14 publishers have shared their results. To contact them and ask about how they achieved these numbers, please email Joseph Lichterman, the Lenfest Institute’s manager of editorial and digital strategy, at Joseph@LenfestInstitute.org.
On to ideas you can steal! (News organizations are listed in alphabetical order.)
1. Your site can be your most powerful email signup tool.
Publisher: Advance Local
Advance Local ran an assertive email campaign across Syracuse.com, one of nine properties that it owns. Backed by demographic data, the campaign helped grow the site’s email list by more than 700 percent, from 5,000 to 38,000 people.
2. You can be fast and good with the right digital advertising tools.
Publisher: The Atlanta Journal-Constitution
After implementing dynamic ads on Facebook, Atlanta’s only major daily newspaper, The Atlanta Journal-Constitution, now spends half the time creating ads and has decreased cost-per-acquisition by 30%.
3. In advertising, feature editorial work you’re proud of.
Publisher: The Boston Globe
The Boston Globe originally drove subscriptions with offer-centric ads. After changing to content ads that spotlighted editorial articles, it acquired nearly 2,000 new subscriptions and lowered their cost-per-paid-acquisition to $41.
4. Use targeted digital ads to convert loyal readers to paying subscribers.
Publisher: Chicago Tribune
By targeting more sponsored Facebook posts at loyal but non-paying audiences, the Chicago Tribune boosted the number of readers hitting its paywall.
5. Use events to keep paying subscribers.
Publisher: The Dallas Morning News
To drive long-term retention initiatives, The Dallas Morning News started using a VIP event management system centered around premium perks such as ticket giveaways and member-only events.
6. Hone in on content that truly drives subscriptions.
Publisher: The Denver Post
With help from a vendor, The Denver Post built an interactive dashboard that identifies stories that increase a reader’s likelihood to subscribe (it found hyper-local news to be a winner). To support subscription efforts, the newspaper now promotes that coverage with paid digital advertising. (The dashboard also revealed some unexpected findings. For example, older people were more likely to respond to a subscription campaign on mobile, whereas younger readers more often signed up on desktop.)
7. Empower your editors to own newsletters.
Publisher: Miami Herald
The Miami Herald gave editors more control over newsletter curation, subject line testing, and customization. After the editors took over, the newsletter’s average open rate increased to more than 26%, and they saw improved click-through rates.
8. Infrastructure matters.
Publisher: Minneapolis Star Tribune
The Star Tribune realized readers were frustrated with its login system, which hindered subscription potential. The publishing team revisited and made a plan to improve that system for a better overall reader-to-subscriber experience.
9. A/B test your assumptions about subscribers.
To discover the likelihood that a visitor would subscribe, Long Island, New York-based Newsday used A/B testing and data modeling, trying new conversion strategies to test its assumptions.
10. Learn from the best.
Publisher: Omaha World-Herald
To learn best practices around organic email sign-ups and paid targeting acquisitions, Omaha World-Herald enlisted help from an outside marketing vendor. Digital subscriptions grew by 45%, and they surpassed their original email acquisition goal by more than 278%.
11. Cross-functional teams get stuff done.
Publisher: The Philadelphia Inquirer
The Philadelphia Inquirer assembled a nimble team of consistent stakeholders to more efficiently make decisions about its digital subscription strategy. The cross-functional team is led by a “mini-publisher” and product owner in collaboration with two digital marketers, project manager, a customer service representative, testing and data analytics staffers, a print circulation guru, and a research specialist.
12. Go big on a big sale.
Publisher: San Francisco Chronicle
The San Francisco Chronicle unveiled a new “Ultra Sale” initiative, an all-out blitz across many different marketing channels. The effort generated thousands of new digital subscriptions and formed the basis for all future sales campaigns.
13. Targeted registration can drive newsletter subscribers.
Publisher: The Seattle Times
Through frequent A/B testing and improved targeting of registration modules, The Seattle Times increased its monthly growth rate of unique, registered non-subscribers by 75%.
14. Don’t underestimate the selling power of email.
By creating a robust, behavior-based email marketing program, the Nashville-based Tennessean grew digital subscriptions from email from 4% to 13%.
*All data points provided by the publishers
The Accelerator Program
The Facebook Journalism Project’s Accelerator Program helps news publishers build sustainable businesses. Funded and organized by the Facebook Journalism Project (FJP), each Accelerator course includes a three-month training period of hands-on workshops led by news industry veterans, grants administered by non-profit journalism organizations, and regular reports on best business practices. The Accelerator’s executive director is Tim Griggs, a former New York Times and Texas Tribune executive.
For monthly updates on the Accelerator Program, sign up for the FJP newsletter.